Refund Policy

Our products are digital services (CV creation in PDF). As the content is delivered immediately after processing, the following applies:(CV creation in PDF). As the content is delivered immediately after processing, the following applies:

1. Before you pay

If you have not paid for the order yet, you do not need a refund: you can simply leave the order pending, or use the support WhatsApp for us to cancel it at no cost. Your CV stays saved as a draft in your account.If you have not paid for the order yet, you do not need a refund: you can simply leave the order pending, or use the support WhatsApp for us to cancel it at no cost. Your CV stays saved as a draft in your account.

2. Service not delivered

Whenever you pay and FonteCV cannot deliver your final CV within the agreed time (e.g. our own processing failure), you are entitled to a 100% refund of the amount paid. In that case, contact us on the support WhatsApp within 7 days of the payment.Whenever you pay and FonteCV cannot deliver your final CV within the agreed time (e.g. our own processing failure), you are entitled to a 100% refund of the amount paid. In that case, contact us on the support WhatsApp within 7 days of the payment.

3. Payment error

If you transfer an incorrect amount or pay by mistake, contact us on the support WhatsApp. For orders already validated in our system, we review and resolve the case individually.If you transfer an incorrect amount or pay by mistake, contact us on the support WhatsApp. For orders already validated in our system, we review and resolve the case individually.

4. Digital products already delivered

As they are digital products delivered and consumed at the time, CVs already paid for, validated and downloadedAs they are digital products delivered and consumed at the time, CVs already paid for, validated and downloaded are not refundable out of regret. You can always edit your data in your account to correct information before ordering a new PDF, where applicable.out of regret. You can always edit your data in your account to correct information before ordering a new PDF, where applicable.

5. How to request a refund

Contact us on WhatsApp +244 934 115 495 with the order code and the receipt. We normally reply within the following 24 hours and process the refund within 5 business days of approval.with the order code and the receipt. We normally reply within the following 24 hours and process the refund within 5 business days of approval.

Questions: WhatsApp +244 934 115 495.